Terms of Service

1. Who these terms are with

These Terms of Service govern your access to and use of skaii, including our website, signup and login pages, dashboard, public demos, embedded widgets, and related tools for creating and managing AI shopping assistants.

These terms are between you and Skai Technology Sweden AB, company registration number 559536-8522, c/o Simon Skoog, Ruddammsvägen 4, 114 21 Stockholm, Sweden. In these terms, "skaii", "we", "us", and "our" mean Skai Technology Sweden AB.

2. Eligibility and authority

You may use skaii only if you can enter into a binding agreement and, if you are acting for a company or other organization, you have authority to bind that organization to these terms. You must provide accurate account information and keep it up to date.

3. Accounts and security

You are responsible for safeguarding your login credentials and for activity that occurs through your account unless you promptly notify us of unauthorized use. We may require reasonable steps to verify identity, ownership, or authority before giving access to an account, assistant, public demo, or shared link.

4. Authorized use of stores, content, and systems

You may only submit store URLs, connect services, upload materials, enable discovery, testing, monitoring, or trace features, or publish assistants, demos, and widgets when you own, control, or are expressly authorized to do so on the merchant or operator's behalf. You represent and warrant that you have all rights, permissions, notices, and consents needed for the data, websites, systems, brands, and content you ask skaii to use or process.

5. Your materials and assistant configuration

You retain any rights you already have in the store information, prompts, text, branding, configuration, URLs, assets, and other materials you provide to skaii. We do not claim ownership of that material. You grant us a limited right to host, process, transmit, adapt, and display it as needed to provide, secure, support, and improve the service for you.

You are responsible for the assistants you configure and the ways you choose to present or deploy them. That includes product claims, tone, branding choices, linked content, and anything shown through a public demo, share link, or live widget.

6. Public demos, share links, and embeds

skaii lets you publish public demos, generate share links, and create widget embed snippets. Public demos may be accessible to any visitor who reaches the public URL and should be treated as public internet content. Share links are bearer-style links that may be forwarded by recipients and remain accessible until you revoke them or they expire. We cannot control downstream sharing once a public demo or share link has been disclosed.

Do not use public or shared flows for confidential information, personal data, regulated data, or other sensitive material unless you are comfortable with that exposure and are allowed to make it available in that way.

7. AI features and review obligations

skaii uses AI-assisted generation, discovery, and assistant behaviors. Outputs may be incomplete, incorrect, out of date, or unsuitable for your use case. You must review generated content and assistant behavior before relying on it in production or exposing it to customers.

You decide whether assistant outputs are shown to shoppers or other users, and you remain solely responsible for any shopper-facing claims, recommendations, pricing or availability statements, policy guidance, cart or checkout instructions, and support-style responses generated or displayed through the assistant.

8. Acceptable use

You may not use skaii to:

• break the law or violate another person's rights;
• access websites, systems, accounts, or data without authorization;
• enable discovery, monitoring, or trace collection without required notice, consent, or authority;
• collect, expose, or process shopper or visitor data unlawfully;
• upload malware, harmful code, or abusive, deceptive, or infringing content;
• misrepresent your identity, authority, or relationship to a merchant or customer; or
• present outputs, widgets, or demos in a misleading way that implies skaii guarantees merchant facts or legal compliance.

9. Third-party services

Parts of skaii rely on third-party providers and external systems, such as authentication providers, AI or model providers, merchant platforms, hosting and infrastructure providers, and observability providers. Those third parties operate under their own terms and policies, and we are not responsible for services we do not control.

10. Availability, suspension, and changes

skaii is an evolving product. Features, integrations, limits, and safety controls may change over time. Where practical, we will try to give reasonable notice for material changes that affect how you use the service.

We may suspend, restrict, or terminate access to the service, or remove, disable, or limit a specific account, assistant, public demo, share link, widget, or integration if reasonably necessary to protect the service, address misuse or security issues, comply with the law, prevent harm, or respond to intellectual property or platform-policy concerns.

11. Intellectual property

The skaii service, software, branding, design, and documentation remain our property or the property of our licensors. These terms do not transfer ownership of the service itself to you. If you send us feedback or suggestions, we may use them without restriction or obligation.

12. Disclaimers

To the fullest extent allowed by law, skaii is provided "as is" and "as available." We do not guarantee uninterrupted, error-free, or fully accurate service, merchant-platform compatibility, uninterrupted public demo or widget availability, or that any output will satisfy legal, regulatory, or commercial requirements. Third-party systems and providers may change, limit, or break integrations at any time.

13. Indemnity

You will defend, indemnify, and hold harmless skaii and its affiliates, officers, employees, and contractors from third-party claims, losses, damages, liabilities, and reasonable costs, including reasonable legal fees, arising out of or related to your materials, your authority to use merchant systems or data, your public demos or share links, your widget or storefront deployments, or your violation of these terms or applicable law.

14. Liability

To the extent allowed by law, we are not liable for indirect, consequential, special, incidental, or punitive losses, or for lost profits, revenue, goodwill, business opportunities, or data. Our aggregate liability for all claims arising out of or related to the service or these terms will not exceed the greater of the amount you paid us for the service in the 12 months before the event giving rise to the claim or EUR 100.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

15. Changes to these terms

We may update these terms from time to time. When we do, we will post the updated version here and update the "Last updated" date. If you continue to use skaii after the updated terms take effect, you agree to the revised terms.

16. Contact